When something does not go as expected, PetSoph offers concrete ways to get help without relying on an external channel. This article gathers the real tools you have: access recovery, the system administrator and this very help center.
Recover my password
- On the Sign In screen press Olvidé mi Contraseña.
- Confirm the recovery link is sent to your email.
- Open the email and follow the link to reset the password.
The link is sent to the email registered on your user and expires. If it does not arrive, check your spam folder or ask your administrator for help.
Contact the system administrator
For permission issues, blocked accounts or sections you cannot see, the system administrator is your first line of support: they manage users, roles and accesses in the Administration section of the system.
Roles and permissions decide which screens the menu shows. If you cannot see a section you need at work, it is a permission matter: your administrator can grant it to you.
Use this help center
- Use the search bar on the cover to jump straight to a topic: expediente, vacunas, kardex, arqueo…
- Browse the modules organized in the side menu.
- Read the Common errors section of each topic: most typical problems have their solution there.
When an operation fails, the app shows a clear message about what went wrong. Copy that text and pass it to your administrator if you need help from support.
What’s next
- My account: recover or change your password.
- Navigation: understand the permission behind every screen.
- First steps: the basic walkthrough for a new user.