In this article
This section gathers the most frequent questions about using PetSoph, grouped by topic, with brief answers. First look up the topic you need using the help center search feature.
Figure 1. FAQ portal and search in the help center.
Topics
| Article | Covers questions about |
|---|---|
| Access and account | Sign-in, password, session lock and permissions |
| Dates, times and values | Date and time format, language of the lists |
| Catalogs and lists | Where the dropdown list options are edited |
| Common error messages | Meaning of the most frequent alerts and codes |
| Activity log and corrections | Activity records, changes and corrections |
Before you ask
Check these quick points:
- Is a menu option missing? Your role does not include it; ask whoever administers the roles.
- Is a list not showing the option you expect? It may be deactivated or part of a protected catalog; see Catalogs and lists.
- Did data change and you don’t know who did it? The Activity log will tell you.
- Did an error message appear? Look up its text in Common error messages.
Nota
The screen and field names used in this section follow the Spanish interface, exactly as shown in the application.
Consejo
If your question is not answered here, see the corresponding help center module (for example, Boarding for hotel and hospitalization matters).