In this article
In My invoices you find the history of your pet’s invoices with their total, what you have already paid and what is still owed. Tap any invoice to see its full detail.
How to get there
- Sign in to the portal (see Signing in to your account).
- Tap Mis facturas in the bottom bar.
What you see on each card
- The invoice number (for example: FAC-2026-00010) and the date.
- The invoice Total.
- What has already been paid.
- the Outstanding balance, if anything is left to pay.
See the invoice detail
- Tap the invoice card.
- The detail opens with:
- The invoice lines: each product or service with its quantity, price and total.
- The breakdown: Subtotal Gravable, Subtotal Exento, IVA, Retención IR and the Total.
- Pagado (paid) and Saldo pendiente (outstanding balance).
- The Historial de Pagos (payment history): every payment with its date, method (Efectivo, Tarjeta or Transferencia) and its reference.
- Close with the Cerrar button or by tapping outside the window.
Consejo
The list only shows active invoices: voided invoices do not appear in the portal.
The status of your invoices
| Status | What it means |
|---|---|
| Green Pagada | The invoice total has been paid |
| Orange Parcialmente Pagada | You paid part of it and there is still a balance |
| Amber Pendiente | It has not been paid yet |
Common errors
I cannot find an invoice
Only invoices issued under your name that are not voided are shown. If you paid something at the clinic and do not see it, ask reception.
What’s next?
If your pet is going to stay at the hotel, you can also see the charges in My stays.