In this article
In My appointments you can request a new appointment for your pet and see the status of the appointments you have already requested, all from your phone.
How to get there
- Sign in to the portal (see Signing in to your account).
- Tap Mis citas in the bottom bar.
Request a new appointment
- Tap the + button in the corner.
- Choose the Mascota (pet) from the list.
- Choose the appointment Tipo (type), for example: Consulta General.
- Choose the Fecha (date) on the calendar.
- Choose the Hora (time), for example: 09:20.
- Write the Motivo (reason) so the team knows what your pet needs.
- Tap Guardar.
Consejo
The appointment is sent as Pendiente (pending): the clinic confirms it and, if needed, contacts you to adjust the day or time.
The status of your appointments
| Status | What it means |
|---|---|
| Amber Pendiente | You requested the appointment and the clinic has not confirmed it yet |
| Turquoise Confirmada | The clinic accepted the appointment: you only need to show up |
| Green Completada | The appointment already happened |
Your appointments are shown with the date, time and type, from the most recent to the oldest.
Common errors
I cannot pick a date
Make sure you pick a future date: appointments cannot be requested for days that have already passed.
My pet does not appear
Only pets registered under your name show up. If one is missing, ask reception to add them to your account.
What’s next?
Check the status whenever you like; if you need to see your pet’s record, go to My pets.