In this article
How do I sign in?
- Open the PetSoph app.
- Type your email and your password (at least 8 characters).
- Press the Sign in button (Iniciar sesión).
Figure 1. Sign-in screen and password recovery link.
I forgot my password
- On the sign-in screen press Forgot Password (Olvidé mi Contraseña).
- Type your email and confirm the prompt Send recovery link?.
- If an account exists for that email, a link is sent to reset the password. Check your inbox and your spam folder.
The link is only sent when the email matches a valid account.
Why can’t I sign in?
The most common reasons:
| Situation | What to do |
|---|---|
| Wrong email or password | Check that the email and password are correct; remember the password has at least 8 characters |
| Email not found in any account | Your email does not belong to a registered account |
| Account suspended or blocked | Your account is deactivated or blocked; contact the administrator |
| Deactivated user | Your account has the Activo switch off in Users; an administrator must enable it |
Does the session close by itself?
Yes. After the configured inactivity time (15 minutes by default), the app shows the lock screen and you must sign in again to continue.
If you work at the front desk and leave the computer unattended, the automatic lock protects the data of clients and staff.
How do I change my password?
In Profile → Security → Change Password (Cambiar Contraseña). Enter your current password and the new one (at least 8 characters), and confirm.
Why do I see fewer menu options than a colleague?
The menu is filtered by your roles and permissions. If you need a screen you can’t see, ask the administrator to adjust your roles in Users.
What do I do if my account is deactivated?
Contact the system administrator. In the Users screen, the Activo switch of your account must be on, and your email must still be valid.
Can I delete my own account?
No. Accounts are managed by staff with permissions in Users.