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Signing in to the portal is very easy: there is no password to remember. You type your email, receive a 6-digit code and type it in. That simple.
How to sign in
- Open the browser on your phone and go to the portal address.
- Type your email address (the same one you gave the clinic).
- Tap the Enviar código button.
- Check your inbox: you will see a message with a 6-digit code.
- Go back to the portal page and type the code into the boxes.
- Done! You are in and you can see your pets.
The code lasts 10 minutes. If you take longer, request a new one with Reenviar código.
I did not receive the code
If a few minutes go by and no email arrives, check this:
- Spam folder: the message is almost always sitting there.
- The email is correct: it must be exactly the one you registered with the clinic.
- Wait 3 minutes and tap Reenviar código: sometimes the first email is delayed.
If the code expired or you mistyped it, no problem: ask for a new one. You can also use Volver to change the email address.
Your session stays open
After signing in, your session is kept on that device for 30 days: you will not need to request a code every time you enter.
Signing out
When you are finished, sign out so that nobody else can use your portal: tap the exit icon (door with an arrow) in the top bar.
Never share your 6-digit code with anyone, not even with people at the clinic. The code is like the key to your account.
Common errors
The code is not valid
Check that you typed all 6 digits and that it has not expired. If it expired, ask for a new one with Reenviar código.
It says my email does not exist
Make sure you typed your email without any mistakes. If you think your details changed, ask reception for the email registered on your account.
What’s next?
Once inside, go to My pets to get to know the main screen.